DELIVERY & RETURNS 

FAQ

How Soon Is My Order Shipped?
All orders placed on albertclothing.com are dispatched within 1-3 working days. Made To Order items are dispatched according to their production time. As the dispatch time for each Made To Order item may vary please check the delivery information of each Made To Order product. This can be found on the relevant items product information.
What are your shipping methods and times?
All shipments within the United Kingdom are sent using either Evri Or DPD UK deliveries usually take between 1-2 working days to arrive.
EU Orders above £400 are shipped via DHL with all duties paid for and delivered within 1-7 business days, excluding weekends and bank holidays.
EU Orders below £400 are shipped via Royal Mail or DPD and delivered within 2-11 business days, excluding weekends and bank holidays.
Shipments to North America are shipped via DHL & Fedex and delivered within 1-5 business days, excluding weekends and bank holidays.
Shipments outside Europe & North America are delivered by DHL, UPS & Fedex delivery time outside Europe & North America is 3-7 business days, excluding weekends and bank holidays. 
How Do I Know My Order Has Been Dispatched?
Once your order has been dispatched we will send you confirmation via email containing your tracking number
What Happens If My Order Is Unable To Be Delivered?
If the delivery company are unable to deliver your order to your chosen delivery address it will automatically be returned back to us.
Can I Change My Delivery Address?
Once the item has shipped, we are unable to change the delivery address. However if the item has not been collected by the courier, we can update to your preferred address. Please email us as info@albertclothing.com

 

RETURNS POLICY

We want your shopping experience at Albert to be an enjoyable one and we do hope you love each and every item you purchase.

Should you however order items that are unsuitable for what ever reason, we want your returns to be smooth as possible. 

We are happy to offer an exchange or refund on any unsuitable items within 14 days provided they are unworn and in resalable condition.

It is important to note that purchases for MADE TO ORDER ITEMS ARE FINAL AND CAN NOT BE RETURNED.

HOW DO I RETURN?

  • Visit our returns center at  
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE RETURNABLE?

NON SALE OR NON DISCOUNTED PRODUCTS;

  • If requested within 14 days from the date of delivery
  • In unused and re sellable condition
  • In the original packaging with all the tags intact

WHAT ITEMS CANNOT BE RETURNED? 

  • Made To Order Items
  • Discounted / Sale items
  • Gift Cards
  • Items with tags removed or missing original packaging
  • Used/Damaged Items*

*We cannot accept returns or exchanges for items which are stained or have been washed as we will be unable to resell them. Should we receive returned items in this condition, we will address each issue individually.

THE ITEM I RECEIVED IS DAMAGED!

If the purchased product is faulty, please contact us within 3 days of the item being delivered at info@albertclothing.com

 

CANCELLATIONS

You may email us at info@albertclothing.com to request a cancellation.

Sale/discounted and Made To Order  items cannot be cancelled. This includes orders with a discount code applied. 

Cancellation requests will be granted if the order has not been dispatched.

Cancelled orders will be processed and refunded within 14 days

 

  • Returns must be requested within 14 days from the date of delivery. Any return requests submitted after this 14 day window will not be granted.
  • You are eligible for a refund, exchange or store credit for all FULL PRICED and NON 'Made to order' items if they are returned in their original state unworn, without damage with their tags attached to the label.
  • SALE Purchases which are reduced are FINAL! No exchanges, cancellations or refunds. 
  • WE WILL NOT UNDER ANY CIRCUMSTANCES ACCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS
  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
  • Damages must be reported within 3 calendar days of receiving merchandise or the items cannot be returned on that basis.
  • Returns must be received unwashed, unworn and in new condition. Items must be returned with original tags still attached.
  • Original shipping fee is not refundable.
  • We will notify you when your return has been received. 
  • Please allow up to 14 days for any refunds to appear in your account, you will be emailed when your refund has been processed.
  • Please note colours may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  Clothing patterns may also vary.  These situations do not qualify as defects or qualify for refunds.
  • We recommend tracking and insuring your returns as we are not responsible for damaged, missing or lost packages.

 

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Each order completed online at full price can be returned for size exchange or refund within 10 days from the date of delivery to you, if you need to exchange or request for a refund please email us with your order number at info@albertclothing.com .

Made to order products and Sale items are final and no returns or exchanges are admitted.