Delivery & Returns
DELIVERY & RETURNS
We want your shopping experience at Albert to be an enjoyable one and we do hope you love each and every item you purchase.
Should you however order items that are unsuitable for what ever reason, we want your returns to be smooth as possible.
We are happy to offer an exchange or refund on any unsuitable items within 14 days provided they are unworn and in resalable condition.
It is important to note that purchases for MADE TO ORDER ITEMS ARE FINAL AND CAN NOT BE RETURNED.
HOW DO I RETURN?
- Visit our returns center at
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE RETURNABLE?
NON SALE OR NON DISCOUNTED PRODUCTS;
- If requested within 14 days from the date of delivery
- In unused and re sellable condition
- In the original packaging with all the tags intact
WHAT ITEMS CANNOT BE RETURNED?
- Made To Order Items
- Discounted / Sale items
- Gift Cards
- Items with tags removed or missing original packaging
- Used/Damaged Items*
*We cannot accept returns or exchanges for items which are stained or have been washed as we will be unable to resell them. Should we receive returned items in this condition, we will address each issue individually.
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, please contact us within 3 days of the item being delivered at firstname.lastname@example.org
You may email us at email@example.com to request a cancellation.
Sale/discounted and Made To Order items cannot be cancelled. This includes orders with a discount code applied.
Cancellation requests will be granted if the order has not been dispatched.
Cancelled orders will be processed and refunded within 14 days
- Returns must be requested within 14 days from the date of delivery. Any return requests submitted after this 14 day window will not be granted.
- You are eligible for a refund, exchange or store credit for all FULL PRICED and NON 'Made to order' items if they are returned in their original state unworn, without damage with their tags attached to the label.
- SALE Purchases which are reduced are FINAL! No exchanges, cancellations or refunds.
- WE WILL NOT UNDER ANY CIRCUMSTANCES ACCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS
- Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
- Damages must be reported within 3 calendar days of receiving merchandise or the items cannot be returned on that basis.
- Returns must be received unwashed, unworn and in new condition. Items must be returned with original tags still attached.
- Original shipping fee is not refundable.
- We will notify you when your return has been received.
- Please allow up to 14 days for any refunds to appear in your account, you will be emailed when your refund has been processed.
- Please note colours may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds.
- We recommend tracking and insuring your returns as we are not responsible for damaged, missing or lost packages.
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Each order completed online at full price can be returned for size exchange or refund within 10 days from the date of delivery to you, if you need to exchange or request for a refund please email us with your order number at firstname.lastname@example.org .