FAQ / T&C’s
Do I Need To Set Up An Account To Place An Order?
No, you can shop at Albert without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
– check your orders and review past purchases
– add sold out items and products you love to your wish list
– preview our new collections
– save your address and card details so you can shop even quicker next time
How Do I Register Or Sign In?
Please, click the register/login icon from the menu bar in the homepage
What If I Can’t Remember My Password?
Please, click the register/login icon from the menu bar in the homepage and choose “forgot your password?
How Do I Unsubscribe From Newsletter Updates?
Please, click unsubscribe at the bottom of any email communication
What Personal Information Is Collected?
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, message and gift recipients’ names, addresses, telephone numbers and email addresses.
How Is My Personal Information Safeguarded?
When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use.
In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information
When I Put Something In My Shopping Cart, Does It Means The Items Are Available?
Item availability is checked when you complete the purchase and your order is processed.
Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability
How Do I Find My Correct Size?
There are size charts available for all Albert clothing and accessories
Are Sales Taxes Applied To My Order?
The pricing for all Albert products on the albertclothing.com website includes taxes and are available in Euro, Gbp, Usd, Cad, Aud, Jpy, Aed, Try and Inr.
The pricing exclude duty fees (always at customer’s charge) and shipping costs (calculated at checkout)
What Forms Of Payment Are Accepted Online?
We accept major payment methods:
Visa, Mastercard and American Express (through Paypal)
Paypal (with or without a Paypal account)
Bank Transfer (please, contact customer service directly to take advantage of this method)
How Do I Cancel My Order?
It is not possible to cancel an order placed for which the payment has been properly accepted by the payment gateway.
However, if the order has not been assigned to the courier for shipment, it is possible to replace the ordered product with a different item of equal or greater value.
If the value of the new ordered product should be greater than the value of the previously ordered item, you will be asked to pay the difference
What are your shipping methods and costs?
We ship worldwide.
Shipments within the United Kingdom and Europe and North America are shipped via Royal Mail Or DHL usually within 4-5 business days, excluding weekends and bank holidays. Please check the delivery information of each product you order as the dispatch time for each item may vary.
Shipments outside Europe are delivered by DHL, UPS or Fedex and the shipping costs are calculated at checkout.The delivery time outside europe is 3-7 business days, excluding weekends and bank holidays. Please check the delivery information of each product you order as the dispatch time for each item may vary.
What Are Your Return And Exchange Policies?
Each order completed online at full price can be returned for size exchange or refund within 10 days from the date of delivery to you, if you need to exchange or request for a refund please email us with your order number at firstname.lastname@example.org .
Made to order products and Sale items are final and no returns or exchanges are admitted.